Get ready
for Northern.

Here's what you need to do

Some changes and temporary disruptions are coming on May 15.

Prepare now to make the transition smooth.

With the transition to Northern Credit Union’s banking system, potential disruptions may impact your ability to access funds, account information, and online & mobile app banking from May 15-18. There are some key steps to complete ahead of time to minimize impacts and keep your everyday banking activities running smoothly after integration weekend.

Begins May 15.

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Here’s what you should do before May 15.

Withdraw cash.

You may experience temporary interruptions to ATM and Point of Sale transactions and limits, and Interac e-Transfers® will be unavailable during integration weekend.

Write down Interac e-Transfer® contacts.

Interac e-Transfer® profiles will not transfer to the new system. You will need to re-enter your e-Transfer® contacts after integration.

Download copies of your eDocs and CRA forms on online banking.

The new online banking system does not support eDocs or CRA form submissions, so historical documents will not transfer over. Save them to your device to ensure you have them for your personal records.

Pre-pay bills due between May 15-18.

Online and mobile app banking will be unavailable during this time. Ensure you pre-pay any bills that may be due to avoid penalties.

Find Northern Credit Union’s online banking page and mobile app.

Bookmark northerncu.com on your browser – this is where you will access online banking after integration.

Download the Northern Credit Union mobile app – this is where you will access mobile app banking after integration.

Your steps may look different based on how you use our services today. To make the transition as easy as possible, our Checklist Wizard will help you create a personalized list of things to do. It only takes a few minutes.

Start the wizard

Important dates & to-dos.

This timeline outlines key dates and what to expect before, during, and after the banking system integration. Items with a checkmark are important actions that you should complete to minimize disruptions.

Today

  • Withdraw cash to have on hand during integration weekend.
  • Pre-pay bills due between May 15-18.
  • Download copies of eDocs and CRA forms from online banking.
  • Download the Northern Credit Union mobile app.
  • Bookmark northerncu.com for online banking access.

Before May 10

As we prepare for the upcoming integration of our banking system, there will be temporary disruptions to Interac e-Transfer® services.

  • Cancel any pending outgoing e-Transfers®.
  • Save your e-Transfer® contact list by taking screenshots or writing down their name, email address, and phone number.
  • Save your e-Transfer® history if you would like a record of it.

May 10

Members will not be able to send or receive e-Transfers® until May 19. Pending outgoing funds will be returned to your account by May 13.

May 15 – 18

Integration weekend

You may experience disruptions to ATM and Point of Sale transactions. To avoid interruptions, use other forms of payment like cash or your Collabria Visa card.

Online and mobile app banking will be unavailable, including all services such as bill payments and Interac e-Transfers®.

Business members: No transactions or night drops will be processed during integration weekend. Please ensure these are completed before the end of our business hours on Friday, May 15.

May 19

Launch day

All banking activities including Interac e-Transfers®, online and mobile app banking, ATMs, Point of Sale, and in-branch services will resume.

  • Log in to Northern Credit Union’s online banking platform to view your products and services. To login, use your new Member Number and temporary PAC.

Post-launch

  • Change your PAC to something secure and set up two-factor authentication.
  • Re-enroll for Interac e-Transfer® services.
  • Re-enter your e-Transfer® contacts.
  • Set up Autodeposit® (if you use this feature).
  • Recreate any outgoing e-Transfers® or Requests for Money that were cancelled before integration weekend.
  • When receiving your first e-Transfer®, you will need to manually select Northern Credit Union from the Interac gateway page to complete the deposit.

Thank you for your understanding and patience during this transition. We know change can feel uncertain, and we’re committed to making the integration as smooth as possible.

Once the integration is complete, we’ll be able to serve all members seamlessly at every location, simplify our products and services, and spend more time focusing on what matters most: Supporting you and your financial goals.

Learn more details about what is changing.

Personal
Business

Changes to your chequing & savings accounts.

Effective May 18, 2026.

We’re making updates to our chequing and savings account lineup as part of our commitment to providing a more consistent, simple, and valuable banking experience for our members.

This page outlines what’s changing, what’s staying the same, and how your current account will transition.

Why this is happening.

At Northern Credit Union, we regularly review our products to ensure they continue to meet the evolving needs of our members.

As part of this review, we’ve simplified our chequing and savings account lineup to make it easier to understand, compare, and choose the account that best fits your banking habits — while still offering flexibility, value, and convenience.

Miscellaneous fees

We’re updating some of our additional service charges to support fair, consistent service for all our members.

Click here to review our Miscellaneous Fees

What’s changing for members.

Starting May 18, 2026, you may notice the following updates:

New chequing and savings account names

Updated account features and pricing

Updated miscellaneous service charges and fees

Changes to property tax payment processing

Property tax payments

Effective April 1, 2026, Northern will no longer process property tax payments on behalf of members.
Members with a property tax account will need to set up pre-authorized payments directly with their municipality, or make payments through online banking

We’ll provide support and guidance to help ensure a smooth transition.

Chequing account changes

The chart below shows how your current chequing account will transition to a new chequing option within our updated lineup.

Want to learn more?
Click here to review full details, features, and pricing of our Chequing accounts.

Current product New product
Prop Tax Northern Lite
Copperfinity Northern Proud Unlimited
Copper Plus Northern Complete
Coppery Northern Complete
Pay As You Go Northern Strong
US Chequing Northern US Dollar
US Collabria Northern US Dollar

Savings account changes

The chart below shows how your current savings account will transition to a new savings option.

Want to learn more?
Click here to review full details, features, and pricing of our Savings accounts.

Current product New product
High Interest Savings Northern Superior Savings
Paysvgs Northern Superior Savings
Daily Savings Northern Lite Savings

What’s not changing?

Some accounts have been grandfathered, meaning they will remain in place and continue with the same core features and benefits you have today.

If you currently hold one of the following accounts, no account transition will occur:

  • Copper Gold
  • Copper Chequing

Please note: while these accounts will remain in place, some service charges and pricing may change.

These accounts will no longer be offered to new members and are not part of our new product lineup.

What is new?

Our new product suite now offers loyalty discounts on select products to members who have any of the following with Northern:

  • Mortgage
  • Payroll deposit
  • Registered or non-registered investment

For each of the above loyalty services, Northern will offer a reduction in your monthly fee on select products.

What’s changing for business members.

Starting May 18, 2026, you may notice the following updates:

New business chequing and savings account names, features, and pricing

A new monthly fee for US Dollar Chequing

Updated miscellaneous service charges and fees

Changes to property tax payment processing

Property tax payments

Effective April 1, 2026, Northern will no longer process property tax payments on behalf of members.
Business members with a property tax account will need to set up pre-authorized payments directly with their municipality, or facilitate payment through online banking.

We’ll provide support and guidance to help ensure a smooth transition.

Business chequing account changes

The chart below shows how your current business chequing account will transition to a new business chequing option within our updated lineup.

Want to learn more?
Click here to review full details, features, and pricing of our Chequing accounts.

Current product New product
CP150 Business Proud Unlimited
CP100 Business Proud Unlimited
US Business Chequing Northern US Dollar Chequing
Org-Assoc Cheq Northern Not For Profit
Club Org Northern Teams Chequing

Business savings account changes

The chart below shows how your current business savings account will transition to a new business savings option.

Want to learn more?
Click here to review full details, features, and pricing of our Savings accounts.

Current product New product
Daily Interest Svg Northern Growth Savings
High Interest (Club) Northern Growth Savings

What’s not changing?

Some business accounts have been grandfathered, meaning they will remain in place and continue with the same core features and benefits you have today.

If you currently hold one of the following accounts, no account transition will occur:

  • CP Max
  • CP 50
  • CP 35
  • CP 20
  • Business Chequing
  • Real Estate Trust
  • Community Service Club
  • US Solicitors Chequing

Please note: while these accounts will remain in place, some service charges and pricing may change.

These accounts will no longer be offered to new members and are not part of our new product lineup.

What is new?

Our updated business product suite introduces loyalty discounts on select business accounts.

Your business may qualify for a reduced monthly fee if you have any of the following with Northern:

  • A commercial mortgage
  • A business loan or line of credit
  • A Northern Growth Savings Account

For each qualifying service, Northern will offer a reduction in your account’s monthly fee on select products.

Have Questions?

Find answers to common questions about the upcoming changes.
Learn more

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We’re here to help.

We’re happy to help you understand your options and make the most of your Northern accounts.

Visit your local branch.

Give us a call.

Contact our Member Support Centre at 1-877-202-5722

Thank you for being a member of Northern Credit Union.
We appreciate your trust as we continue to grow, evolve, and build a future that’s focused on you.