Our main goal, while we work to bring our organizations together, is to minimize the impact on our members. At first, you will notice very little change to your day-to-day banking experience. The most noticeable changes you will see is the transition to the name Northern Credit Union for our legacy Copperfin members, which will begin to evolve from day one.

On day one, members will see minimal immediate changes as we work to ensure a smooth transition. Our priority is to keep the experience seamless by maintaining familiar systems and processes while we align our operations behind the scenes. As we integrate our systems over time, we’ll provide advance notice of any changes that may affect you.

There will be no immediate changes to your banking relationship as a member of either Northern or legacy Copperfin. As we bring our organizations together, changes will be introduced gradually. Rest assured; you will receive timely communication well in advance of any updates that may affect you.

During the transition period, our contact centres will be fully operational to support our members. However, please be aware that service support between the credit unions will be limited. For the best experience, legacy Copperfin members are encouraged to call (877) 202-5722 and legacy Northern members should call [Insert Number]. Hours of operation at both the Member Support Centre and the True North Hub will remain unchanged.

Our current branch operating hours will remain the same at this time. Should any adjustments become necessary in the future, we’ll communicate them to you well in advance to ensure a smooth experience.

There will be no immediate changes. As we work to bring our organizations together, some adjustments may occur over time. Rest assured; we will communicate any changes that may impact you well in advance.

We are actively working to integrate our organizations, a process we anticipate will take 12-18 months to complete. Once our systems are fully aligned, members will be able to conduct business seamlessly across both locations.

There will be no immediate changes. As we work to bring our organizations together, some adjustments may occur over time. Rest assured; we will communicate any changes that may impact you well in advance.

ATM services will remain unchanged. As part of the exchange network, members can access all Northern and legacy Copperfin ATM’s as well Access cash surcharge-free at over 4,500 ATMs across Canada and via the ACCEL® or Cirrus® networks abroad.

This transition does not affect the terms or conditions of your accounts, loans, or other financial services you currently hold with our organization. Your member agreements, including rates, fees, and terms remain unchanged unless otherwise communicated.  

This transition does not affect the terms or conditions of your accounts, loans, or other financial services you currently hold with our organization. Your member agreements, including rates, fees, and terms remain unchanged unless otherwise communicated.

In the short term, both credit unions will continue to operate as they have been while we diligently plan the integration of our operations. Over time, you may notice some changes to your banking experience, including products and services.

If you encounter any issues after January 1, 2025, please reach out to us right away. Our contact centres will be fully available to assist you, and our teams are ready to support a smooth transition. Whether you’re a legacy Northern or Copperfin member, don’t hesitate to call your usual support line, and we’ll work quickly to resolve any concerns. We’re here to make this transition as seamless as possible for you!

We are committed to strengthening the communities we serve across the North and engage in opportunities that build stronger partnerships and create meaningful impact in the communities we work and live in. Today, both organizations believe that when our communities thrive, we all benefit.  From over $200,000 dollars to fighting food insecurity; to paid time off to support our employees in their volunteer efforts, we already play an active role in making our communities better.   As we grow through this merger, we're excited about the increased opportunities to give back and support local community initiatives.

We recognize the vital role our employees play in delivering an exceptional banking experience you have come to value. Their contribution is integral to the success of our business. Our objective is to consistently provide members with highly knowledgeable staff who can offer the solutions they are looking for.

Dennis Alvestad and Richard Adam will collaborate as co-CEOs during this pivotal phase of our organizational journey. The co-CEO leadership model brings diverse perspectives to the table, resulting in well-rounded outcomes that benefit the organization.

Northern’s Board of Directors is comprised of 12 individuals that bring diverse skills and perspectives and represent the many communities we serve. Click here to see the link to our board of directors

Northern's vision centres on putting members at the heart of everything we do, prioritizing your needs, preferences and satisfaction, integrating your viewpoints into all aspects of our business to meet and exceed your expectations.

Starting January 1, 2025, Northern's existing office (280 McNabb Street, Sault Ste. Marie, ON P6B 1Y6) will be the registered office for the new credit union. This is for legal purposes only and will not affect the locations where Copperfin or Northern employees will work.

Rest assured that there will not be any immediate impact on your online banking, account fees, or member number. Members will be able to access their existing credit union branch, and online and mobile apps until advised otherwise. There will be a period of time before the two credit unions' technologies can be fully integrated. However, an interim solution is being established to enable members to bank with either credit union. Prior notice will be provided to members of any upcoming changes that affect daily banking. It is important to note that any change is intended to help members take advantage of the larger branch network and capabilities of the newly merged credit union.

Local communities can look forward to:

• Greater investment and meaningful connections that contribute to our economies.
• Ongoing contribution of time and financial investment to the communities and causes that matter to our members.
• Increased capacity to serve larger businesses allowing for stronger financial service needs met by a local credit union.